Teen AutoLogSupport
We're happy to help.
Email us:
Tell us your phone (iPhone or Android) and what happened. We usually reply within two business days. You can also email from the app: ☰ menu → Contact support.
Quick answers
I got a new phone. Are my hours still there?
Yes. Install Teen AutoLog, sign in with the same account (Apple, Google or email), and your family's log is there. To restore the unlock, open Plans and tap Restore purchases.
How is night time worked out?
From sunset and sunrise at the place the drive started, on that day, using your state's definition of night. If your state doesn't define it, the app counts from sunset to sunrise and says so on the printout.
My state isn't filled in yet.
Enter your state's targets yourself in the meantime. We add states as we check them on their official sites, and your targets fill in once yours is added.
How do I add the other parent?
☰ menu → Family & supervisors → Invite a parent. Send them the code. It works for 7 days.
We forgot to start a drive.
Add it by hand: ☰ menu → Add a drive by hand. Enter the date and the start and end times.
The drive stopped by itself.
When the car is parked for 10 minutes, the drive saves itself and ends at the time the car stopped. You can edit it afterwards.
How do I get a refund?
Purchases go through the App Store or Google Play, so refunds are handled by Apple or Google. Request one from your Apple or Google account's purchase history.
Delete your account
In the app: ☰ menu → Delete my account. Or see Delete your account for all the steps.
Privacy
Read our Privacy Policy and Terms of Use.